IT Service Management (ITSM) is the discipline of managing Information Technology systems and services from the perspective of the customer and the business.

iVision’s ITSM Suite for MOSS 2007 introduces a set of advanced yet easy-to-navigate web part templates for each core component of IT Service Management, allowing IT organizations to get organized with a complete and centralized technology services management portal.

ITSM Components

 Features

Change Management - Perfect for mid-size organizations that cannot afford to be encumbered by an over-complex and burdensome change management system, this module provides the ability to request, approve, and track production operational changes – and their associated servers, services and projects. [See more] 

Operations Broadcast - Leveraging built-in SharePoint Email notifications, the Operations Broadcast allows IT engineers to provide immediate notification to the department and support teams regarding a service outage or updates on a service condition. [See more]  

Server Catalog - he server catalog acts as a complete repository for all operational server information – including support contacts, associated services, and RPO/RTO objectives for business continuity

Service Catalog - Through critical integration with other ITSM components, the service catalog maintains the relationships of servers and changes with IT services – in addition to managing service owners and criticality tier, and housing service documentation including architecture diagrams.

Problem Management - Through the ITSM Issues Management Framework module, technology issues and tasks can be tracked and assigned to support engineers.