With iMX Self Service Software Delivery, organizations can automate the request and delivery of software to end-users, saving time and money. Through a “shopping cart” style interface, users can browse a filtered view of SCCM packages via the iMX Software Catalog. Applications that are considered “generally available” in the organization may be published for request and immediately delivered via System Center Configurations Manager (SCCM). Licensed software or applications requiring manager or other approval may be assigned an approval workflow.
Features
Support for SMS and SCCM The iMX self service module integrates with SMS and SCCM via the software catalog, which allows the association of an SMS/SCCM collection with a software item for deployment.
Request and Delivery of “Suites” of Software Individual software or hardware items may be grouped into a suite via the iMX administration console, allowing managers and employees to request common “bundles” of software/hardware.
Approval Workflows may be built and assigned to hardware/software catalog items or suites. When a request is received for an item, an Email is generated to the first approver in the workflow – who may approve or deny the request via hyperlinks within the message.
Customizable Email Notification Templates All Email notifications sent by the self service engine may be customized and branded within an HTML editor, allowing viewers to recognize them as official company communications.
Manager Approval A software or hardware item may require manager approval as a part of the assigned approval workflow. The manager field is read dynamically from Active Directory – and if no manager field is present, the user is prompted to select their manager (whose name, department and title is passed along with the requestor’s information in all request Email notifications remaining in the workflow)
Manager/Secretary/Assistant Proxy Requests Leveraging Active Directory fields, a manager may request an item on behalf of their direct reports – and a secretary or assistant may request an item on behalf of their paired employee.
Service Desk Proxy Requests Some users will always want call the help desk for software (and any) IT requests. With the appropriate permissions, Service Desk support personnel can initiate a request on behalf of anyone in the organization. This allows the same automated approval workflow and license assurance to be adhered to even if the user makes a direct support request.
Integration with License Tracking The iMX Self Service module integrates with iMX Software Asset Management to verify that a license exists before pushing a licensed application. If an application is licensed but no license exists, it may follow an additional/extended approval workflow.
Granular Exposure of Software Catalog based on AD Group Users do not have to see the entire iMX Software Catalog. Individual software items can be exposed to specific groups of users based on Active Directory security group membership. For example, only the marketing department may be able to request Adobe Creative Suite.
Extended Final Approval If the final approver of an item is not comfortable in their authorization to make the decision, they may forward (i.e. escalate) the approval request to someone else, such as their manager.
New Item Requests If a user is seeking for the organization to adopt a new software application or hardware item, they may initiate a request and provide relevant information through the self service web interface.
Ticketing System Integration Through structured SMTP message templates, iMX will communicate with a third-party ticketing system to generate work orders for non-packaged software requests or hardware requests. In addition, a ticket can be generated and immediately closed when a software distribution is performed so that installation history is maintained in the service desk application.