iVision can help you merge all of your separate communications technologies into one system that works seamlessly for your users and clients >
• Do you have to provide multiple phone numbers or check mobile and office voice mail just to make
sure you did not miss that important call?
• Do you have to send an e-mail that says “Are you there?” when a simple presence icon on the
desktop could indicate if someone is there, and how they want to be contacted?
• How often do you rush across town for an in-person meeting just to be able to look your customer
in the eyes?
The technology to do all these things exists. It can fit within your budget. But if your company has been using the same approach for years to solving problems, then you are treating each area as a separate problem, and not part of one living breathing solution.
At iVision we do things differently. We first look at the business problems your communications infrastructure is trying to solve. We then go about constructing a system that works together to enable your business. This will likely include several key technologies such as e-mail, faxing and voice mail, VoIP, instant messaging, presence and video conferencing. Regardless of the individual technologies you use, we know they need to all work together in a way that is simple to use and simple to maintain.
Finally, we believe the only way to ensure that reliability of your environment is maintained is to setup proactive monitoring and alerting from day one. Our 24/7 Network Observation Center (NOC) can not only resolve issues, but proactively perform health checks to make sure problems do not occur in the first place. Because no technology at this level is “install it and forget it”, we take these problems off of your plate by focusing our attention on proactive ITIL-based project and operations management of the solutions we deploy. This can be a simple as an alert to your IT staff or as elaborate as a monthly total infrastructure review with a dedicated team for your environment.